{"id":964,"date":"2025-09-11T12:55:40","date_gmt":"2025-09-11T10:55:40","guid":{"rendered":"https:\/\/mikramt.sk\/?page_id=964"},"modified":"2025-09-11T13:05:46","modified_gmt":"2025-09-11T11:05:46","slug":"reklamacie","status":"publish","type":"page","link":"https:\/\/mikramt.sk\/?page_id=964","title":{"rendered":"Z\u00e1sady vr\u00e1tenia pe\u0148az\u00ed a reklam\u00e1ci\u00ed"},"content":{"rendered":"\n<p>Z\u00e1sady vr\u00e1tenia pe\u0148az\u00ed a reklam\u00e1ci\u00ed<\/p>\n\n\n\n<p><strong>Pred\u00e1vaj\u00faci:<\/strong><br>Milo\u0161 Kram\u00e1r \u2013 MIKRA, Robotn\u00edcka 1\/B, 036 01 Martin<br>I\u010cO: 11941588 | DI\u010c: 1020488623 | I\u010c DPH: SK1020488623<br>E-mail: <a>mikra@mikramt.sk<\/a> | Tel.: 0905 313 706<br>Zap\u00edsan\u00fd v \u017eivnostenskom registri ako fyzick\u00e1 osoba \u2013 podnikate\u013e (SZ\u010cO)<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Odst\u00fapenie od zmluvy (len pre spotrebite\u013eov \u2013 B2C)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spotrebite\u013e m\u00e1 pr\u00e1vo <strong>odst\u00fapi\u0165 od zmluvy do 14 kalend\u00e1rnych dn\u00ed<\/strong> odo d\u0148a prevzatia tovaru, a to bez uvedenia d\u00f4vodu.<\/li>\n\n\n\n<li>Na uplatnenie tohto pr\u00e1va je potrebn\u00e9 zasla\u0165 ozn\u00e1menie e-mailom na <a>mikra@mikramt.sk<\/a> alebo vyplni\u0165 formul\u00e1r dostupn\u00fd ni\u017e\u0161ie.<\/li>\n\n\n\n<li>Spotrebite\u013e je povinn\u00fd vr\u00e1ti\u0165 tovar nepo\u0161koden\u00fd, kompletn\u00fd a primerane zabalen\u00fd.<\/li>\n\n\n\n<li>Pred\u00e1vaj\u00faci je povinn\u00fd vr\u00e1ti\u0165 platbu vr\u00e1tane n\u00e1kladov na \u0161tandardn\u00e9 doru\u010denie najnesk\u00f4r do 14 dn\u00ed od doru\u010denia ozn\u00e1menia, pri\u010dom platbu m\u00f4\u017ee pozdr\u017ea\u0165, k\u00fdm tovar nebude doru\u010den\u00fd sp\u00e4\u0165.<\/li>\n\n\n\n<li>N\u00e1klady na vr\u00e1tenie tovaru zn\u00e1\u0161a spotrebite\u013e (okrem pr\u00edpadu, ke\u010f bol dodan\u00fd vadn\u00fd alebo nespr\u00e1vny tovar).<\/li>\n<\/ul>\n\n\n\n<p><strong>V\u00fdnimky, kedy nemo\u017eno odst\u00fapi\u0165:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>tovar vyroben\u00fd na mieru alebo upraven\u00fd pod\u013ea po\u017eiadaviek z\u00e1kazn\u00edka (napr. rezan\u00fd\/formatovan\u00fd materi\u00e1l),<\/li>\n\n\n\n<li>tovar s poru\u0161enou hygienickou pe\u010da\u0165ou,<\/li>\n\n\n\n<li>tovar podliehaj\u00faci r\u00fdchlej skaze alebo zn\u00ed\u017eeniu kvality.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Reklam\u00e1cie tovaru<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Spotrebite\u013e (B2C)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spotrebite\u013e m\u00e1 pr\u00e1vo reklamova\u0165 vady tovaru pod\u013ea Ob\u010dianskeho z\u00e1konn\u00edka a z\u00e1kona o ochrane spotrebite\u013ea.<\/li>\n\n\n\n<li>Z\u00e1ruka trv\u00e1 24 mesiacov (ak nie je uveden\u00e9 inak).<\/li>\n\n\n\n<li>Vadn\u00fd tovar je potrebn\u00e9 doru\u010di\u0165 na adresu pred\u00e1vaj\u00faceho spolu s opisom vady a dokladom o k\u00fape.<\/li>\n\n\n\n<li>Pred\u00e1vaj\u00faci vybav\u00ed reklam\u00e1ciu najnesk\u00f4r do 30 dn\u00ed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Podnikate\u013e (B2B)<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reklam\u00e1cie sa riadia Obchodn\u00fdm z\u00e1konn\u00edkom.<\/li>\n\n\n\n<li>Kupuj\u00faci je povinn\u00fd skontrolova\u0165 tovar pri prevzat\u00ed a vady ozn\u00e1mi\u0165 <strong>bez zbyto\u010dn\u00e9ho odkladu, najnesk\u00f4r do 5 pracovn\u00fdch dn\u00ed<\/strong>.<\/li>\n\n\n\n<li>N\u00e1rok na reklam\u00e1ciu nevznik\u00e1 pri be\u017enom opotrebovan\u00ed tovaru alebo nespr\u00e1vnom pou\u017eit\u00ed.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Postup pri vr\u00e1ten\u00ed alebo reklam\u00e1cii<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kontaktujte n\u00e1s e-mailom na <strong><a>mikra@mikramt.sk<\/a><\/strong> (uve\u010fte \u010d\u00edslo objedn\u00e1vky, n\u00e1zov tovaru a d\u00f4vod vr\u00e1tenia\/reklam\u00e1cie).<\/li>\n\n\n\n<li>Tovar bezpe\u010dne zaba\u013ete a za\u0161lite na adresu:<br><em>Milo\u0161 Kram\u00e1r \u2013 MIKRA, Robotn\u00edcka 1\/B, 036 01 Martin<\/em><br>(Dobierky nepreber\u00e1me.)<\/li>\n\n\n\n<li>Po doru\u010den\u00ed vykon\u00e1me kontrolu a e-mailom v\u00e1s budeme informova\u0165 o v\u00fdsledku.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Vr\u00e1tenie pe\u0148az\u00ed<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Platby sa vracaj\u00fa rovnak\u00fdm sp\u00f4sobom, ak\u00fdm bola objedn\u00e1vka uhraden\u00e1, ak sa nedohodneme inak.<\/li>\n\n\n\n<li>Pri B2C odst\u00fapen\u00ed sa vracia cena tovaru + \u0161tandardn\u00e9 po\u0161tovn\u00e9.<\/li>\n\n\n\n<li>Pri B2B vr\u00e1ten\u00ed (len po dohode) m\u00f4\u017ee by\u0165 \u00fa\u010dtovan\u00fd manipula\u010dn\u00fd poplatok a\u017e do 15 % a n\u00e1klady na dopravu sa nevracaj\u00fa.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Formul\u00e1r na odst\u00fapenie od zmluvy (B2C)<\/h2>\n\n\n\n<p><em>(vypl\u0148te a za\u0161lite len v pr\u00edpade, \u017ee chcete odst\u00fapi\u0165 od zmluvy do 14 dn\u00ed)<\/em><\/p>\n\n\n\n<p>Ja\/My t\u00fdmto oznamujem\/oznamujeme, \u017ee odstupujem\/odstupujeme od k\u00fapnej zmluvy na tento tovar:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>N\u00e1zov tovaru: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n\n\n\n<li>\u010c\u00edslo objedn\u00e1vky\/fakt\u00fary: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n\n\n\n<li>D\u00e1tum objednania\/doru\u010denia: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/li>\n\n\n\n<li>Meno a priezvisko: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n\n\n\n<li>Adresa: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/li>\n\n\n\n<li>IBAN (ak je potrebn\u00e9): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/li>\n\n\n\n<li>D\u00e1tum: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.. Podpis: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>\ud83d\udcc5 <strong>\u00da\u010dinnos\u0165 od:<\/strong> 11. 09. 2025<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Z\u00e1sady vr\u00e1tenia pe\u0148az\u00ed a reklam\u00e1ci\u00ed Pred\u00e1vaj\u00faci:Milo\u0161 Kram\u00e1r \u2013 MIKRA, Robotn\u00edcka 1\/B, 036 01 MartinI\u010cO: 11941588 | DI\u010c: 1020488623 | I\u010c DPH: SK1020488623E-mail: mikra@mikramt.sk | Tel.:&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-964","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/pages\/964","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mikramt.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=964"}],"version-history":[{"count":3,"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/pages\/964\/revisions"}],"predecessor-version":[{"id":1400,"href":"https:\/\/mikramt.sk\/index.php?rest_route=\/wp\/v2\/pages\/964\/revisions\/1400"}],"wp:attachment":[{"href":"https:\/\/mikramt.sk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=964"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}